One-stop service

Covering residual risks requires suitable insurance solutions that are tailored to the specific needs of our customers. As an independent insurance broker, we identify the necessary cover and negotiate optimal conditions for our clients. Our focus is always on reconciling security and cost-effectiveness.

LUTZ ASSEKURANZ is part of the Ecclesia Group and is closely associated with Schunck, the leading insurance broker for the transport and logistics industry in German-speaking countries. Thanks to this group strength, our customers benefit from exclusive service levels, customized insurance packages and broad access to risk carriers. We can also draw on additional solutions within the group to provide a comprehensive insurance concept in the event of additional requirements.

Your satisfaction is important to us. If you have cause for complaint, you can submit your request directly to the management here. We guarantee that your message will be treated with the highest priority and that you will receive prompt feedback.

Typical complaints can be, for example

• Discrepancies with your policy or contract documents
• Delays or problems in claims processing
• Difficulties in communication or customer service
• Incorrect or incomplete statements

No matter what the issue is: We take your feedback very seriously and see complaints as an opportunity to further improve our services for you. Please describe your concern as specifically as possible - we will deal with it immediately.

complaint(at)lutz-assekuranz(dot)eu